GE6757 Total Quality Management Syllabus Semester VI Elective IT BTECH Anna University-Regulation-2013

NotesKhan



GE6757                                      TOTAL QUALITY MANAGEMENT                                       L  T  P C
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OBJECTIVES :

• To facilitate the understanding of Quality Management principles and process.

UNIT I           INTRODUCTION                                                                                                               9
Introduction - Need for quality - Evolution of quality - Definitions of quality - Dimensions of product and service quality - Basic concepts of TQM - TQM Framework - Contributions of Deming, Juran and Crosby - Barriers to TQM - Quality statements - Customer focus - Customer orientation, Customer satisfaction, Customer complaints, Customer retention - Costs of quality.

UNIT II           TQM PRINCIPLES                                                                                                           9
Leadership - Strategic quality planning, Quality Councils - Employee involvement - Motivation, Empowerment, Team and Teamwork, Quality circles Recognition and Reward, Performance appraisal
-   Continuous process improvement - PDCA cycle, 5S, Kaizen - Supplier partnership - Partnering, Supplier selection, Supplier Rating.

UNIT III        TQM TOOLS AND TECHNIQUES I                                                                                  9
The seven traditional tools of quality - New management tools - Six sigma: Concepts, Methodology, applications to manufacturing, service sector including IT - Bench marking - Reason to bench mark, Bench marking process - FMEA - Stages, Types.

UNIT IV       TQM TOOLS AND TECHNIQUES II                                                                                  9
Control Charts - Process Capability - Concepts of Six Sigma - Quality Function Development (QFD) - Taguchi quality loss function - TPM - Concepts, improvement needs - Performance measures.

UNIT V        QUALITY SYSTEMS                                                                                                          9
Need for ISO 9000 - ISO 9001-2008 Quality System - Elements, Documentation, Quality Auditing - QS  9000  -  ISO  14000  -  Concepts,  Requirements  and  Benefits  -  TQM  Implementation  in manufacturing and service sectors..


OUTCOMES:

TOTAL: 45 PERIODS

• The student would be able to apply the tools and techniques of quality management to manufacturing and services processes.

TEXTBOOK:

1. Dale H. Besterfiled, et at., "Total quality Management", Pearson Education Asia, Third Edition, Indian Reprint 2006.

REFERENCES:

1. James R. Evans and William M. Lindsay, "The Management and Control of Quality", 8th Edition, First Indian Edition, Cengage Learning, 2012.
2. Suganthi.L and Anand Samuel, "Total Quality Management", Prentice Hall (India) Pvt. Ltd., 2006.
3. Janakiraman. B and Gopal .R.K., "Total Quality Management - Text and Cases", Prentice Hall

(India) Pvt. Ltd., 2006.